ORDERS & RETURNS

NEED MORE INFORMATION ON OUR ORDER & RETURN PROCESS?

Welcome to Michelsons London! Below includes all the information that you will need about our shipping policy, order processing time and returns system.

Our mission is to provide affordable fashion, shipped on-time that you can enjoy your product as soon as possible. In case things don’t work out, we have a 30-day return policy from the date of purchase from our online store to receive a full refund to your original form of payment. Please note all items must be unwashed and unworn in its original packaging with hangtags attached in order to receive credit in any form. At this time, we are not accepting returns or exchanges for masks or bandanas. Items that do not meet these requirements are not eligible for return.

CONTACT & FAQ
  • Check out our FAQ page for quick answers. Can’t seem to find it? Simply fill out our contact form and a team member will be with you shortly.
TRACK ORDER
  • View and track the status of your order and shipment by logging into My Account and selecting My Orders.
RETURN/EXCHANGE
  • Need help to return or exchange an item? No problem! Fill out our brief survey and will be in touch shortly.

ORDER PROCESSING

How long does it take for my order to ship?

Can I edit or cancel my order?

How to track my order?

How is tax calculated?

SHIPPING POLICY

What shipping rates do you offer?

Do you ship internationally?

Can I ship to multiple addresses?

Need help with a delivery issue?

Review our shipping disclaimers.

RETURN & EXCHANGES

What is your return policy?

How long does refund take?

What is the exchange process?

Can I return or exchange a gift?

What if my product is damaged or defective?

Review our returns disclaimers.

Ready to return or exchange? Click here.